Who we are
This website, packagingshelter.co.uk, is operated under the trading name Packaging Shelter. To ask who is legally responsible for your order or to obtain postal contact information, contact info@packagingshelter.co.uk or call +1 (917) 947-0112. The contracting legal entity and relevant address should also be identified on any quotation and invoice.
What personal information we collect
When you use our contact and quotation forms, we may collect your name, work email address, telephone number, company name, preferred delivery town or postcode, box specifications, artwork or files you choose to upload, your message and related correspondence. We may also process order, invoicing and delivery details if you proceed with a purchase.
Our web host may automatically generate technical logs containing an IP address, browser type, access times and requested URLs to keep the service reliable and secure. This website uses a session cookie for enquiry-form security.
How and why we use it
- Enquiries and quotations: to respond to your request, discuss specifications and take steps at your request before entering into a contract.
- Orders: to arrange artwork approvals, production, delivery and customer service when a contract is agreed.
- Security and service operation: to prevent misuse, diagnose errors and protect the website and its users, based on legitimate interests where appropriate.
- Business records: to maintain records we are legally required to retain, including relevant invoices and accounting records.
We do not enrol you in an email marketing list merely because you submitted a quotation request. Any new marketing activity would require its own appropriate privacy information and lawful basis.
Who receives your data
Information can be accessible to our hosting provider, business email provider and authorised staff responding to enquiries. Once an order is agreed, we may share necessary details with printers, packaging manufacturers, delivery providers, payment or accounting providers and professional advisers so they can fulfil the specific service. We do not sell enquiry details as customer contact lists.
International processing
Our suppliers or service providers may process data outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we will assess and use appropriate safeguards. You can request information about an applicable transfer by emailing us.
How long information is kept
Unsuccessful enquiry information should normally be reviewed for deletion within 12 months of the last meaningful contact, unless a longer period is needed for an active dispute or other legitimate purpose. Order and accounting records may need to be retained for up to six years or longer where law requires. Records and uploaded files should be deleted when no longer needed for their stated purpose. These are the retention arrangements we intend to operate; actual mailboxes and backup retention must be configured accordingly.
Cookies and third-party links
We use an essential session cookie to keep the quotation form secure. Our site may request animation libraries from an external content delivery network, which may receive technical connection details. Links to Instagram and WhatsApp take you to their own services and privacy notices. Read our cookie policy for more.
Your rights
Depending on the circumstances, UK data protection law may allow you to request access to your data, correction, deletion, restriction, portability or an objection to processing. You may also complain to the Information Commissioner's Office. To exercise your rights, email info@packagingshelter.co.uk. We may need to verify your identity before acting on some requests.
Updates to this notice
We may update this notice when our practices, suppliers or legal requirements change. A revised version will appear on this page with an updated date. Material changes affecting how we use your information will be communicated where required.