Delivery costs and destinations
We invite enquiries from UK businesses. Delivery availability, costs, any customs arrangements and responsibility for import charges will be stated in your individual quotation. We do not advertise free delivery unless it has been specifically confirmed for your order.
When will an order arrive?
Bespoke packaging requires artwork approval, specification confirmation and production. Lead times differ with quantity, structure, print treatment and destination. We will discuss estimated despatch and delivery arrangements before you accept the quotation. Any binding delivery deadline must be agreed in writing and consumer statutory protections continue to apply.
Before despatch
Ensure your approved delivery address and contact details are accurate. For larger shipments, advise us of unloading restrictions, opening hours and whether assistance is needed. Any pallet or special-handling arrangements should be agreed before shipping.
Damage, shortages or delays
If a shipment arrives damaged or appears incomplete, take clear photographs and email info@packagingshelter.co.uk with your order reference. Please do not discard relevant packaging before we can review a claim. A prompt report helps us investigate; it does not remove mandatory consumer rights.
Order changes and returns
For custom packaging, changes become difficult once the approved artwork has entered production. Read our Refund Policy before accepting a quotation. Faulty, damaged or misdescribed products remain subject to legally required remedies.